Membership Terms & Conditions

The following terms and conditions (the “Membership T&Cs”) apply to all registrations for Membership (as defined below) provided by FIFA Museum AG.

Please read this document carefully before registering for a Membership as these Membership T&Cs will apply to your Membership, and the access and use of any Museum Benefits associated with Membership.

These Membership T&Cs are to be read in conjunction with: (i) the Membership Privacy Notice and FIFA Museum's Data Protection Policy; (ii) the Conditions of Entry; and (iii) any terms and conditions which apply specifically to any Museum Benefit (the “Benefit T&Cs”). Membership registration and use of the benefits it confers are subject to these Membership T&Cs and the applicable Benefit T&Cs.

FIFA Museum Membership is limited to individuals aged 13 or over, and is intended to give those who regularly visit the Museum the opportunity to take advantage of certain benefits related to the Museum.

Definitions and Interpretation

In these Membership T&Cs, the following words and phrases shall have the following meanings (unless stated otherwise):

“Account” means the personal user profile created by the Member upon registration for Membership, accessed via the Member’s login credentials (such as email address and password).

“Conditions of Entry” means any rules and regulations issued by FIFA Museum from time to time that set out the terms and conditions upon which members of the public are granted entry to the Museum, and includes: (i) Ticketing General Terms and Conditions (available at: https://www.fifamuseum.com/en/legal/ticketing-terms-and-conditions/); and (ii) the Museum Guidelines (available at: https://www.fifamuseum.com/en/about-the-museum/guidelines-facilities/guidelines/);

“Member” each person who is registered as an official member of the FIFA Museum Membership;

“Museum Benefits” the benefits to which a Member is entitled, as set out in Appendix A of these Membership T&Cs;

"Benefit T&Cs" the terms and conditions applicable to specific each Museum Benefit, as detailed in Appendix A.

“Membership Card” the card issued to Members;

“Membership” the FIFA Museum membership which provides the Member with access to the Museum Benefits;

“Museum” the FIFA Museum, Seestrasse 27, 8002, Zürich, Switzerland (or such other ground to which FIFA Museum relocates on a temporary or permanent basis); and

“Website” FIFA Museum's website at www.members.fifamuseum.com.

Registration

You can become a Member by registering, free of charge, on the Website. Registration will give you access to all Museum Benefits.

Museum Benefits are designed primarily for visitors to the Museum, aiming to reward frequent Museum visitors and enhance their on-site experience. Museum Benefits are more specifically detailed at Condition 5 and Appendix A of these Membership T&Cs, and can be modified by FIFA Museum at anytime in accordance with Condition 8.

You must be at least 13 years old to register for Membership and you can only have one Account at a time.

Details of the benefits associated with Memberships are detailed in Appendix A of these Membership T&Cs.

Membership is only open to natural persons, and not corporate entities.

Access to the Museum will be governed by the Conditions of Entry.

Use of the Website, and any other digital channels (including apps) shall separately be governed by the Website terms of service, which are available at: https://www.fifamuseum.com/en/legal/terms-of-service/.

Cancellation

Once you have taken out a Membership, it shall continue until it is cancelled by you in accordance with this Condition 3, or by FIFA Museum in accordance with Condition 9.

You have a right to cancel your Membership at any time by emailing FIFA Museum at premiumclub@fifamuseum.org from the registered email address on your Account, stating your request to cancel. The FIFA Museum team will process your cancellation request and send you a written confirmation by email.

Your access to the Museum Benefits will cease immediately upon cancellation of your Membership. Where you have pre-booked any Museum Benefits prior to cancellation of your Membership which relate to any period after the date of cancellation of your Membership, FIFA Museum reserves the right to charge you for any difference between the actual cost of any such item or event, and the cost paid by you using any discount to which you were entitled to receive as a Museum Benefit.

Membership Card

All registered Members shall be issued with a physical Membership Card, which must be presented to redeem any Museum Benefits available on-site at the Museum. FIFA Museum may introduce digital Membership Cards in the future and will notify Members by email if and when these become available.

Membership Cards will be made available for collection at the Museum front desk.

Your Membership Card:

a) can only be used by you, for you (subject to the terms of any promotions we may run from time to time which entitle any other person to the right to use any Museum Benefit, as detailed in Appendix A);

b) cannot be used on multiple devices at the same time; and

c) has no monetary value and cannot be exchanged for cash.

You can't give or transfer your rights as a Member to anyone else (for example, you can't give your Membership Card to someone to use, earn, or otherwise benefit from, your Museum Benefits).

If your Membership Card has been lost or stolen, please contact FIFA Museum at premiumclub@fifamuseum.org. Lost or stolen Membership Cards can be replaced at the Museum front desk.

Membership Cards may be withdrawn by FIFA Museum in accordance with these Membership T&Cs at any time.

Museum Benefits

In using, redeeming, accessing or earning any Museum Benefits, you agree to comply with the terms of these Membership T&Cs as well as any applicable Benefit T&Cs.

Museum Benefits have no cash value, and cannot be redeemed or exchanged for cash, nor can it be used in conjunction with any other offer or discount.

Museum Benefits are non-transferable and can only be used, redeemed, accessed or earned by the Member associated with the Membership Account.

In addition to the Museum Benefits, FIFA Museum may from time to time provide Members with additional promotional offers. Any such promotional offers will be subject to any terms and conditions which are stated to apply to those promotional offers.

Complaints

If you are unsatisfied with any aspect of your Membership or the Museum Benefits, you can make a complaint to FIFA Museum by calling +41 43 388 25 00 or by sending an email to info@fifamuseum.org or premiumclub@fifamuseum.org.

Personal Data

FIFA Museum is a data controller in respect of all personal data submitted by you when registering for a Membership. FIFA Museum shall collect, store and process your personal data for legal and administrative purposes, to inform you of the Museum Benefits, and, where permitted, for marketing purposes.

Where we are required to collect, store or process any of your personal data in connection with your Membership, FIFA Museum shall comply at all times with all applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679.

Details of the personal data which we process, and your rights in relation to such personal data processing, shall be set out in the Membership Privacy Policy, which shall be available at: www.fifamuseum.com/en/privacy-policy.

Where any Museum Benefit is provided by, or in collaboration with, any third party, please also refer to the data protection provisions set out in the applicable Benefit T&Cs

Amendments

FIFA Museum reserves the right to update, re-brand or otherwise vary these Membership T&Cs, the Membership, Museum Benefits, and Benefit T&Cs (together the Membership Terms) at its sole discretion.

FIFA Museum will notify Members of any material changes to the Membership Terms. Any amendments to the Membership Terms will supersede any prior versions and apply to all activity and benefits accessed by Members after the amended Membership Terms have been made available.

Suspension/Termination of the Membership by FIFA Museum

FIFA Museum may suspend or terminate a Member's Membership at any time at its sole discretion for any of the reasons set out in Condition 9.2, without incurring any liability to Members. If FIFA Museum does choose to suspend a Member's Membership it will inform the Member within a reasonable time, however FIFA Museum is under no obligation to inform the Member of the reasons for the suspension or when the suspension may end.

FIFA Museum can terminate and/or suspend a Membership immediately if:

a) the Member is found to have exploited or attempted to exploit any aspect of the Membership system, benefits, or features in a way that FIFA Museum reasonably considers to be improper, unfair, or abusive;

b) the Member shares, discloses, or distributes any gated, restricted, or Member-only content provided through the Membership in violation of FIFA Museum's policies or in a manner that undermines the integrity of FIFA Museum's Membership offering, or any of the Museum Benefits;

c) the Member breaches these Membership T&Cs, any Benefit T&Cs, or the Conditions of Entry; or

d) FIFA Museum reasonably believes it is necessary to do so for security or operational reasons, or where FIFA Museum reasonably believes it is appropriate to do so for any reason pertaining to events outside FIFA Museum's control.

In the event that a Membership is cancelled or suspended in accordance with this Condition 9, FIFA Museum reserves the right to exclude the relevant Member from applying for any future Membership or membership scheme maintained or organised by FIFA Museum where it is reasonable to do so in the circumstances.

Liability

Nothing in these Membership T&Cs shall exclude or limit FIFA Museum's liability to any Member for any liability arising out of any death or personal injury caused by FIFA Museum's negligence (including negligence of its employees, agents or contractors).

At all times subject to Condition 10.1 above, FIFA Museum’s liability for any loss or damage which you may suffer as a result of registering for Membership, from being a Member, or using, redeeming or earning any Museum Benefit (Losses), is excluded and reduced to the fullest extent permitted by law.

Among other items, FIFA Museum shall not be liable to you for any Losses which are unforeseeable, meaning that at the time you pre-registered, it was not obvious that you would suffer those Losses in the event of any breach of our obligations under these terms and conditions.

Membership is to be used for domestic and private use only. If you use your Membership, or any of the Museum Benefits, for any business or commercial purposes, FIFA Museum shall not be liable for any business or commercial losses, including (but not limited to) any loss of profit, business, revenue, or goodwill.

Change of details

It is the responsibility of each Member to ensure that FIFA Museum has accurate and up to date details for each Member. Members should promptly notify FIFA Museum of any change of personal details by:

a) logging into their Account;

b) accessing the membership section of their Account, where users can manage personal details;selecting the option to update personal information;

c) updating the relevant personal details such as name, address, or contact information;

d) reviewing the updated information to ensure accuracy; and

e) saving the changes to update their Account.

Governing law and jurisdiction

These Membership T&Cs, and any matter, claim or dispute arising out of or in connection with them, shall be governed by and interpreted in accordance with Swiss law, and shall be subject to the exclusive jurisdiction of the courts of Switzerland. In the case of any dispute, controversy or claim (whether contractual or non-contractual) arising out of or in relation to these terms and conditions, the exclusive place of jurisdiction shall be Zurich, Switzerland.

Other important information

Severability: If any provision (in full or part) of these Membership T&Cs is declared void, invalid, or become unenforceable for whatever reason, all other terms and provisions shall remain in full force and effect as if such void, invalid or unenforceable provision had not been included.

Entire agreement: These Membership T&Cs and the Benefit T&Cs comprise the entire agreement between you and FIFA Museum in relation to your Membership.

Waiver: Even if FIFA Museum delays in enforcing these Membership T&Cs against the Member, FIFA Museum will be entitled to enforce it at a later stage. If FIFA Museum delays in taking steps against the Member in respect of them breaching these Membership T&Cs, that will not mean that FIFA Museum is prevented from taking steps against the Member at a later date.

Third Parties: This contract is between you and FIFA Museum. No other person shall have any rights to enforce any of its terms. Neither you or FIFA Museum will need to get the agreement of any other person in order to end the Membership T&Cs or make any changes to these terms.

Appendix A – Museum Benefits

Category	Benefit	Benefit T&Cs
Museum Local	20% discount on Museum entry for Members	Members receive a 20% discount (against the applicable full priced ticket) on their own Museum entry ticket upon presenting their Membership Card or Membership confirmation email at entry. Discounted entry is applicable only to the Member named on the Membership Card and is not transferable. This discount cannot be accumulated for future use. This discount applies only during regular Museum hours and does not extend to special events, ticketed exhibitions, or private functions. When accessing the Museum, Members must comply with the Museum’s Conditions of Entry. This benefit is not available when the Museum is closed for any reason.
Museum Local	10% discount on Museum entry for friends of the Member	Members may bring one guest per day to the Museum with a 10% discount (against the applicable full priced ticket) on the guest’s ticket, available exclusively at the Museum front desk. This benefit is only valid when the Member is present and accompanying their guest; it cannot be transferred or used by another individual in the absence of the Member. This discount cannot be shared across multiple guests or accumulated for future use. This discount applies only during regular Museum hours and does not extend to special events, ticketed exhibitions, or private functions. When accessing the Museum, Members and their guests must comply with the Museum’s Conditions of Entry. This benefit is not available when the Museum is closed for any reason.
Museum Local	20% discount on VR access at the Museum	Members are eligible for a 20% discount on VR experiences within the Museum upon presenting their Membership Card (and the discount shall be against the applicable full price of the relevant VR experience). When accessing the Museum, Members must comply with the Museum's Conditions of Entry. This benefit is not available when the Museum is closed for any reason.
Museum Local	Pre-registration rights for Museum events	Members shall receive exclusive pre-registration access for select Museum events one (1) day before the general public booking system opens. Members will be notified of pre-registration opportunities through an email sent to the registered email address on the Member's Account. Pre-registration is subject to availability and does not guarantee a reservation if the event reaches capacity. When accessing the Museum, Members must comply with the Museum's Conditions of Entry.
Museum Local	10% discount at the Extra Time Bistro	Members receive a 10% discount on purchases of food and drink at the Extra Time Bistro located in the Museum, applied against relevant items on the entire bill being paid by the Member (and the discount shall be applied against the applicable full price for such items of food and drink). This discount excludes alcoholic beverages. Members must present their Membership Card prior to paying in order to apply the discount. This benefit is not available when the Museum is closed. When accessing the Museum and its facilities, Members must comply with the Museum’s Conditions of Entry.
Museum Local	Free entry and voucher on Member's birthday	Members will receive a special birthday email offering one free admission to the Museum for the Member, plus a CHF 5.00 voucher for use by the Member in the Museum shop. This offer is valid from the date of the offer email and for 3 months thereafter. Free admission under this offer is for the Member only. The offer is a non-transferable, single-use offer and may only be used by the Member as defined in these terms and conditions. This offer applies only during regular Museum hours and does not extend to special events, ticketed exhibitions, or private functions. The Member must present the birthday offer email at the Museum front desk to redeem this benefit. Members must comply with the Museum's Conditions of Entry when accessing the Museum. This benefit is not available when the Museum is closed for any reason.
Museum Shop	FIFA Museum Shop Promotions	Members are entitled to a 10% discount on FIFA Museum-branded products, a 5% discount on external products, and up to 50% off on “My Print” products purchased in-store at the Museum shop. Such discounts shall apply against the applicable full price of such products only. This discount is available on purchases made in-store at the Museum shop only. The discount is non-transferable and applies only to purchases made directly by the Member. Certain items may be excluded from discount at the discretion of the Museum, and the discount may not be valid during special promotions or on limited-edition products. When accessing the Museum and its facilities, Members must comply with the Museum’s Conditions of Entry. This benefit is not available when the Museum is closed.
Digital	Discount on purchases of "VR @ Home" from the META Store	Members will receive a discount code for VR @ Home content, redeemable in the META Store. The applicable discount value for this discount code shall be determined by FIFA Museum and may be updated from time to time. Where the discount code is sent to Members via email, Members are responsible for keeping their email address up-to-date on their Account to receive the discount code. The discount code is valid for a single use only and cannot be reused or transferred, or used in conjunction with any other offer or discount. Use of the META Store is subject to the policies outlined on the META website. By redeeming the discount code, Members agree to comply with the META Horizon Store Terms of Sale located here: https://www.meta.com/ch/legal/quest/store-terms-of-sale/, and any other applicable META policies relevant to use of the VR @ Home content, as updated by META from time to time.
Digital	Member access and advantages for FIFA digital hubs (e.g. FIFA eStore, Collect+, and FIFA+)	Members are granted access to exclusive benefits and advantages across various FIFA digital hubs, including but not limited to the FIFA eStore, Collect+, FIFA+, and any other platforms as designated by FIFA from time to time. The specific benefits will be set out on the Website. The specific benefits available through each digital hub may vary and are subject to change at FIFA’s discretion. Access to these digital hubs will be available through a Single Sign-On (SSO) login, allowing Members to use their registered Account credentials to access all participating FIFA digital hubs. Some benefits may be subject to additional terms and conditions specific to each digital hub or platform, and these additional terms and conditions shall be made available to Members prior to access or use. Members agree to comply with the FIFA terms set forth by each digital hub or platform. FIFA reserves the right to modify or discontinue the benefits offered through its digital hubs at any time without prior notice.